Customer Satisfaction Survey 2025: Keeping the World-Class Results

01 Apr, 2026

2 min read

At Sigma Software, we continuously measure how well we deliver on our promise of high-quality service. Each year, our Customer Satisfaction Survey helps us understand what our clients value most — and where we must evolve to meet rising expectations. The 2025 results confirm that our clients continue to view us as a reliable, quality-first technology partner.

Sigma Software’s 2025 Customer Satisfaction Survey once again reinforces our reputation as a premier IT service provider, with customer satisfaction scores remaining firmly at “world‑class” levels.

This year, we have achieved an overall satisfaction score of 99% and a Net Promoter Score reaching 71, significantly exceeding the industry average of 42 and placing Sigma Software among world‑class performers.

99%

CUSTOMER SATISFACTION SCORE

71%

NET PROMOTER SCORE

One of the most encouraging insights from the 2025 survey is the feedback from long‑standing customers. They highlighted the strength of our collaboration, the stability of our delivery, and the trust built over years of partnership. These results directly support our strategic priorities for 2026: deeper partnerships, proactive cooperation, and shared long‑term success.

“We worked hard on our strategic initiatives in 2024 and 2025, especially in areas of AI-assisted and AI-native software development, cloud and data projects co-financing, and global expansion. Achieving 99% client satisfaction is a clear sign that we are focusing on the right priorities,” says Anatoliy Kochetov, COO at Sigma Software.

Survey Background

The Customer Satisfaction Survey has been conducted by Sigma Software since 2016. In the Survey, we focus on eight different areas: team efficiency, communication with the customer, quality of products delivered, project management, domain knowledge, technical skills, ability to meet deadlines, and account management. The areas suggested for evaluation are equally weighted in importance for all types of companies we work with.

Sigma Software

Software Engineering Company

Sigma Software Group provides IT services to enterprises, software product houses, and startups. Working since 2002, we have build deep domain knowledge in AdTech, automotive, aviation, gaming industry, telecom, e-learning, FinTech, PropTech. We constantly work to enrich our expertise with machine learning, cybersecurity, AR/VR, IoT, and other technologies. Here we share insights into tech news, software engineering tips, business methods, and company life.

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