Middle Operations Support Engineer

Project description:

We are working on a growing corporate platform, which is already in production, but still has a lot to be developed. As the platform is still under construction, some of the requests from our users still need to be handled manually until the functionality to do that automatically or via the UI is created. The person who will become a part of the team, will help resolve support cases coming from the end users, as well as perform scheduled and ad-hoc operations upon request from the company employees. Your main activities will be related to communication with the employees, handling their requests and identifying the root-causes of the problems they report, making system configurations, fixing problems using support tools, creating incident reports. As you will be the one working with the system day to day, your opinion and ideas on how the system and processes can be enhanced will be much appreciated. Our customers are mainly based in Germany, but there are also many around the world.

Join our project and you will get:

  • Kanban environment
  • Experience working with a foreign client
  • Great team of seasoned professionals

You will do the following:

  • Work with the end users through Jira Service Desk, emails, and calls and resolve their requests
  • Analyze the problems and bugs that the end-users report on the system, register such cases, and provide the end users with a workaround if such exists
  • Work with the database using SQL scripts: update, maintain, and execute on a scheduled or ad-hoc basis. 
  • Create reports based on the data received from the client’s database from SQL queries. Modify the queries depending on the incoming criteria from the client.
  • Create xml files using the custom tools developed by the team
  • Verify the data using custom tools
  • Import and export operations for the partnership systems
  • Research on the incoming operations requests from the users to see how the system can be enhanced to satisfy users’ needs out-of-the-box
  • Answer inquiries and help users with configurations
  • Conduct research to consult users on the system functionality when required
  • Maintain user accounts (create, update, delete)

Qualifications you must have to join us:

  • At least 1-year experience as a Support Engineer
  • Strong analytical and problem solving skills, attention to detail
  • Accurate and responsible attitude to work
  • Upper-Intermediate English, German is a plus
  • Good communication skills
  • At least basic knowledge of SQL
  • Experience as a Support Engineer or in Software Testing would be a plus
  • Experience with SQL Server Management Studio will be a plus

You are welcome to join our team!
Please send your CV to: team@sigma.software