Service Manager

If you want to become a part of a team that develops a product:

  • among thousands of players around the world
  • in which we provide social experience and help to raise money for good reasons
  • in which there is an opportunity to study high-tech solutions, business communications, technologies

Then our vacancy of Service Manager is for you! 

As a Service Manager, you will:

  • Be a single contact point for all requests from outside of the product, except for those defined for other roles
  • Provide assistance to other teams for product-related requests, such as installation, configuration, and so on
  • Perform initial investigation of the issues reported from outside of the project
  • Perform root cause analysis, including code investigation, if possible
  • Separate non-product issues among the reported and move/reject/inform other teams/management about such issues
  • Report to project management about issues and releases status
  • Communicate with PM regarding what fixes should be included in what hot/warm release
  • Escalate blockers from other products/teams for investigation/fixes/releases
  • Provide and clarify product documentation together with product specialists
  • Collect and propose product improvements based on customer complaints/requests and own experience

What we expect from you:

  • Experience in testing of commercial software products
  • Experience delivering commercial software products
  • Experience supporting live software products
  • Knowledge and understanding SDLC (Software Development Life Cycle)
  • Experience in requirements analysis and test cases design
  • Good technical background (Windows, Linux, SQL, XML, HTML)
  • Understanding of development processes, interconnections, and relations between parties
  • Upper-Intermediate level of English

You are welcome to join our team!
Please send your CV to: team@sigma.software