At a glance

Client

Multiloop

Service
Industry
Team & size

2 FTE, October 2024 – January 2026

Business Need

Multiloop wanted to improve logistics sustainability posture and worked on a product MVP that enabled a reusable packaging process for shipping. The Client was looking for an experienced vendor to help turn the solution into a market-ready product while extending and improving functionality.

Result

The Client successfully introduced a reusable packaging system to the market and has already secured several customer contracts. The product seamlessly integrates with retailers' workflows, allowing them to achieve sustainability goals while preserving operational efficiency.

Key Facts

Multiloop is a sustainability-driven logistics startup on a mission to help e-commerce businesses minimize packaging waste and meet evolving sustainability standards within the industry. They were building a solution to replace single-use packages with reusable ones and sought a partner to help evolve their early-stage MVP into a market-ready product.

By the recommendation of our long-standing Client, Fiege, Multiloop engaged us to take over product development. The work began with revalidating the product concept, followed by a system redesign, integration of new modules, and delivery of a production-ready digital platform capable of:

  • Integrating retailers, warehouses, and logistics providers.
  • Tracking every reusable package’s lifecycle end-to-end.
  • Managing deposits and returns, including the packaging handling process.
  • Supporting multiple delivery and return cycles.
  • Coordinating warehouse operations.

Improvements Delivered

The Multiloop reusable packaging system consists of three core applications: a user app, an admin app, and a warehouse app, each supporting a different part of the packaging lifecycle. Our work began with a detailed analysis of their existing setup to consolidate functionality and align development across all the apps.

Once the improvement areas were defined, we implemented the changes within the product suite. When the system went live, our team refined the platform based on real-life usage insights and delivered a set of improvements for each of the apps:

User App

  • Migrated from Google Maps to OpenStreetMap to reduce mapping service costs.
  • Implemented custom map layers for improved flexibility and efficiency.
  • Set up refunds to customers’ IBAN accounts by integrating the Braite service.

Admin (Back office) App

  • Optimized data retrieval and filtering to reduce app load time to 2 seconds.
  • Added CRM features covering contracts, package ordering, and pickup requests.
  • Implemented tools for onboarding new retailers.
  • Enabled contract generation using predefined templates.
  • Introduced electronic signature management for contract approval.

Warehouse App

  • Replaced Scandit with a Keyence hardware scanner integration to boost scanning speed, stability, and reliability.
  • Implemented warehouse order processing and bundling features.
  • Improved performance by reducing app dependency on third-party software solutions.

Solution Redesign

A smooth design was critical for the Client’s reusable packaging system as it directly affected how efficiently different user groups could perform operational tasks. The early product couldn’t meet retailers’ operational needs, so our team redesigned the system architecture and extended it with new modules to support real business workflows.

We also resolved layout and performance limitations that appeared on different screen sizes, particularly on smaller devices. Our team refactored front-end components, optimized layout structures, and improved data handling to reduce load times. These optimizations resulted in:

  • Faster and more responsive system behavior in operational use.
  • Cost optimization due to the minimization of third-party services usage.
  • Increased flexibility for adding new functionality as the product evolves.
  • Better alignment of the system with real-world operational needs.

Testimonials

Maik Siedschlag

Maik Siedschlag

Head of Product

Multiloop GmbH

In our day-to-day work, it was always a pleasure working with the developers of Sigma Software. It’s a rare thing to find external developers so motivated, skilled, and engaged.

Without the expertise, speed, and skills of Sigma Software, we would still be stranded deep in prototyping. The engagement changed our whole product development to be quick in iterating and fast in delivery.

Viktoriia Kuts

Viktoriia Kuts

Project Manager

Sigma Software

Multiloop is built around a strong sustainability mission, and our role was to help translate that vision into a scalable, business-ready digital platform. It was rewarding to work closely with the team and see the solution come together in real-world use.

Let us discuss how our team can contribute to your success

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