Enhancing telecom services with AI and data intelligence
The scale of data generated by communication service providers is immense. When effectively utilized, it enables smarter service delivery, improving quality and driving personalized, context-aware customer experiences.
From infrastructure to interaction, telecom services are being rebuilt with cloud and AI at the core
Developing Telecom Platform Components
Telecommunications intertwine with emerging technologies and give rise to new services. Sigma Software is skilled in designing and developing telecom platform components at the intersection of these areas as well as in developing various tools supporting services delivered by the communication service provider to end-clients.
Cloud and Virtualization
Cloud technologies are driving efficiency across industries. Sigma Software supported a communication service provider in adopting an OpenStack-based cloud solution, enabling rapid deployment of virtual machines from ready images and ensuring scalable, low-effort operations.
Voice AI in Telecom Services
Voice AI is transforming how telecommunication services are delivered and consumed. We help businesses integrate intelligent voice capabilities to enhance customer interactions and automate service processes. By leveraging advanced speech recognition and natural language processing, Voice AI solutions enable:
- real-time support,
- multilingual, low-latency customer interactions,
- data sovereignty and regulatory compliance,
- personalized communication,
- seamless user experiences across channels.
Client stories
Accelerating Telecom Service Integration into Windows Applications
We developed a set of telecom-focused XAML controls to help AT&T expand the availability of its services for Windows users. Delivered as Visual Studio extensions and published in the Visual Studio Gallery, the solution provided out-of-the-box access to AT&T APIs and simplified service integration for developers worldwide.
Enabling Cross-Platform Mobile Development in Visual Studio
Sigma Software created a Visual Studio extension for Motorola Solutions’ RhoMobile platform, enabling developers to build cross-platform applications within a familiar environment. The solution supported development for multiple operating systems, including Windows, Android, and iOS, and extended compatibility to enterprise devices.
Automating Customer Support with AI-powered Solutions
Our AI Engineering team delivered a PoC chatbot designed to automate first-line customer support. Built using Microsoft AI services, it leveraged NLP and a structured knowledge base to handle common inquiries. The chatbot demonstrated increased support availability and reduced operational costs, providing a clear business case for further development and full-scale implementation.