Privacy Notice

This privacy notice sets out how Sigma Software uses and protects any information that you provide to Sigma Software when you use this website. Please note that the information will be processed outside the EU/EEA to fulfill the purpose for collection and processing the Personal Data.

Sigma Software is committed to ensure that your privacy is appropriately protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

You hereby consent to this Privacy Policy, whether you are using our Services or visiting our Website.

Sigma Software may change this notice from time to time by updating this page. You should check this page on occasion to ensure that you are happy with any changes. This notice is effective from July 17, 2020

 

1. Information we collect and how we do it

We may collect the following information:

  • name and job title
  • contact information including email address and phone number
  • company you represent
  • IP address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer requests and/or offers

We collect or obtain the information in several different ways depending on the type of data.

Personally identifiable information:

  • Collected through contact forms on our Website and is further supplemented by our sales and marketing representatives who will be in contact with you.
  • When you provide it to us (e.g. by emailing us, contracting with us for services, meeting us in person, contacting us by phone or subscribing to our newsletters or events).
  • From a third party (e.g. clients or other businesses we work with who may recommend our services to you).
  • From publicly accessible sources (e.g., business directories, media publications, social media, and websites).

Personally non-identifiable information:

  • Our Website automatically collects information, mainly technical data (e.g. Web browser, operating system or time when page was accessed, sequence of pages visited, language preferences, screen resolution, device, etc.) and analytical information. This is done through cookies on our Website and you can find more detailed information in corresponding section of this Privacy Policy.

 

2. What we do with the information we gather

The information provided will be added to our CRM and other internal systems for further processing. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Improving our offerings, products and services as well as customize our Website.
  • We may also periodically send promotional emails about new projects, special offers, webinars, or other information, which we think you may find interesting using the email address you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.

 

3. Legal grounds for processing personal information

Our legal grounds for collecting and processing your personal information (mainly it concerns data subjects from the EEA area) normally include:

  • Processing is based on your consent
  • Processing is based on legitimate interests
  • Processing is necessary due to the fulfillment of a contract
  • Processing is necessary to fulfill a legal obligation

 

4. Retention of data

We retain Personal Information about you when we have an ongoing legitimate interest or for the period necessary to fulfill all the purposes described in this Privacy Notice. The length of time for which we retain personal information depends on the purposes for which we collect personal information and use it and/or as required to comply with applicable laws. Please keep in mind that a longer retention period could be required to resolve disputes, or answer regulatory or police requests. In such cases, the collected information will be used and stored until the request is closed.

5. SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put suitable physical, electronic and managerial controls in place to safeguard and secure the information we collect online. We keep technical and organizational security measures up to date to minimize risks associated with data loss, misuse, unauthorized access, unauthorized disclosure and alteration.

6. PERSONAL INFORMATION SHARING

In order to successfully run our business, operate and promote our services, your personal information may be transferred to third parties, among them our partners, vendors, marketing companies and entities, subsidiaries, processors located worldwide as described below.

7. COOKIES AND OTHER RELATED TECHNOLOGIES USED FOR ANALYTICS, ADVERTISEMENT AND REMARKETING

This Website (www.sigma.software) as well as other sites in Sigma Software family (www.sigmasoftware.se)  uses Cookies which are small text files stored on your computer and saved by your browser. They automatically (i.e., not by registration) compile collective data (such as Internet browsers, operating systems, domain names, website visits, average visit time, pages per visit) and are used to improve the user-friendliness, effectiveness and security of our Website. Due to Cookies, our website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer:

Please note that disabling cookies may prevent you from taking full advantage of the website.

Analytics

Google Analytics

This web site uses functions of the Google Analytics web analysis service. Google Analytics cookies help us understand how you engage and interact with our website, including how you came to our website, which pages you visited, for how long and what you clicked on, your location (based on your IP address). The information we collect using analytical cookies is collected on an anonymized basis. For more details, please refer to https://developers.google.com/analytics/devguides/collection/gajs/cookie-usage.

To opt out of Google Analytics tracking across all websites in general, you can do so here: http://tools.google.com/dlpage/gaoptout

Leadfeeder Tracker

In addition to Google Analytics we use Leadfeeder Tracker to get more insights on our website audience. The tracker is used to collect the following data: Time and Date of visit, visitor ID, Source and Medium, Pages visited (Title, URL, and Length of page visit), the total length of visit.

For more information please visit:

https://www.leadfeeder.com/leadfeeder-and-gdpr/

https://www.leadfeeder.com/privacy/

Hotjar

We use Hotjar’s behavior analytics software on some of our Website pages to obtain an aggregated view of our users’ behavior while browsing the website. This provides us with the insights needed to improve the overall experience for you. Hotjar is not designed to track individual users.

For more information please visit:

https://www.hotjar.com/privacy/do-not-track/

Advertisement & Remarketing

Google Remarketing

We use Google remarketing cookies. Those are used to display advertisements to you about our goods and services across the Internet, including on other websites you visit. Google uses cookies to display advertisements to you about our products and services on other websites and locations across the Internet based on the fact that you have visited our website. Google may also display other advertisements across the Internet to you about third party services using the Google AdSense network, although this is beyond our control.

For more information about Google remarketing, click here:

https://support.google.com/adwords/answer/2453998?hl=en

Facebook Pixel

We use Facebook Pixel on our website. Facebook Pixel is a tracking code which allows us to track and monitor the success of advertisements we use on Facebook and to improve the effectiveness of those advertisements by recording information such as the device you used to access our website and the actions you took on our website using cookies.

Facebook aggregates data gathered from our use of Facebook Pixel on our website with data it gathers from other sources, in order to improve and target advertisements displayed on its network.

You can find out more about how Facebook handles information they collect about you and other individuals by accessing their privacy policy, which is available here:

https://www.facebook.com/about/privacy

LinkedIn Tracking

We use LinkedIn Conversion Tracking, which is an analytics function based on LinkedIn Insight tag used to gather insights into post-click and view-through conversions of our LinkedIn ads and optimize our remarketing campaigns based on this info.

For more information, please visit:

https://www.linkedin.com/legal/cookie-policy

Universal Event Tracking

We use Universal Event Tracking (UET) mechanism to report user activity on our website to Microsoft Advertising. This tag records what users do on your website to track conversions from Bing Advertisements and target audiences through remarketing.

For more information, please visit:

https://about.ads.microsoft.com/en-gb/resources/training/universal-event-tracking

8. PERSONAL INFORMATION SHARED WITH OTHER THIRD PARTIES

We engage the third parties that help us to operate and may use different techniques. Among them are behavioral targeting, including behavior-based automation series, and retargeting ads, site analytics, the usage of marketing channels, predictions, purchase likelihood, lending pages just to name a few.

To find out how the third parties with whom we interact may treat your personal data, and what marketing techniques they may use, we encourage you to review their privacy policies. To check the privacy policy of the third parties that help us to operate, please attend the websites:

https://mailchimp.com/legal/privacy/

https://reply.io/privacy-policy/

We reserve the right to report to law enforcement agencies activities that we, in good faith, believe to be illegal. We may also disclose your information if required by any law or court order worldwide, if the information relates to actual or threatened harmful conduct.

9. LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

10. DATA TRANSFERS

We may transfer the personal information we collect about you to recipients in countries other than the country in which the information was originally collected. Those countries may have different data protection laws. Taking into account these circumstances, Sigma Software ensures that data will be processed according to this Privacy Notice and applicable laws, including GDPR and its demands in relation to cross-border data transfers.

11. YOUR RIGHTS

Depending on the country in which you reside, you may have the following data protection rights (it concerns mainly data subjects from the EEA area):

Right of access. The data subject shall have the right to obtain confirmation as to whether or not personal data concerning him or her are being processed, and, if so, access it with stipulations of Article 15 GDPR.

Right to rectification. If the data are inaccurate, you have the right to have that information to be corrected.

Right to erasure (right to be forgotten). You have the right to request your data to be deleted under certain circumstances. If you have previously consented to use your personal information, you can withdraw your consent. For example, if you receive direct marketing communication from us, you can unsubscribe by clicking on a link available in each email and newsletter we send to you.

Right to restriction of processing. Under particular circumstances, you may request to restrict the processing but retain the data.

Right to data portability. You have the right to move, copy or transfer personal data you provided to us to another controller.

Right to object. Under certain circumstances, you may object the processing.

Right not to be subject to a decision based solely on automated processing.

Right to lodge a complaint. If you believe that Sigma Software does not process your personal data in accordance with requirements set out herein or applicable EEA data protection laws, namely GDPR, you have the right to lodge a complaint with your competent data protection authority or with the data protection authority where Sigma Software is registered.

Please note that some of these rights are not absolute, and they may vary from country to country. In some cases, we may refuse a request to exercise particular rights, for example, if complying with it means that we are no longer able to meet our contractual obligation to provide you with particular products and services.

12. CHILDREN’S PRIVACY

We encourage parents to instruct their children about privacy and the way they use their information on the Internet. Children should never disclose their name, address or phone number, or any personal information, without their parents’ prior permission.

Our Services do not address children under the age defined by the regulations of the country of origin (we consider a user to be a child if a child is under the age of 13. However, depending on the country, the minimum age is the age of 16, consequently, the legislation of European countries is always taken into account). We do not knowingly collect personally identifiable information from children under age. In case we discover that a child under age has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at the e-mail provided in the next section so that we will be able to do necessary actions to delete their personal data.

13. GENERAL INFORMATION

If you wish to contact us with questions about processing your Personal Data, please send your enquiries to INFO@SIGMA.SOFTWARE

Section 11 provides you with the opportunity to request details of personal information which we hold about you under the General Data Protection Regulation in the EU or relevant Ukrainian Law. A small fee might be payable in cases of manifestly unfounded or excessive requests according to the GDPR requirements and according to the Ukrainian legislation in case of access of other persons to personal data. If you would like a copy of the information held on you please write to

INFO@SIGMA.SOFTWARE

If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible, to the above address. We will promptly correct any information found to be incorrect.

You may choose to restrict the collection or use of your personal information. If you would like to recall your consent for your personal data being processed and stored by us, or restrict the data use for direct marketing purposes, please reach us via the above-referenced e-mail address with corresponding request. We will remove your data from storage and processing within a month.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.