Reduce IT support costs, increase user loyalty, and safeguard stable system performance with our team of
experienced IT support engineers
Turn-key product support with 24/7 live chat and max. 2 minutes response time
Halving release management efforts of product team through process optimization
Support & maintenance of an enterprise solution uniting 10 cost management systems
Assessment, configuration & optimization of the end-to-end support processes
L3 support incl. games customizations according to the end-customers’ requirements
to Launch Turn-key Support for You
to Support Your Users Anytime
After Issue Submission
Enjoy peace of mind with a top-tier SLA-based support tailored to your needs.
We carefully track all KPIs and optimize processes to supply excellent service.
Choose from existing service packages or a custom offer tailored to your needs.
We offer packages for different workloads, processes setup & full-cycle support.
Get the support service launched in only 10 days with minimum effort on your end.
Our team will take care of all arrangements according to the ITIL best practices.
Get development support to create permanent solutions to issues from rare curing.
Our support team is backed by 2000 IT experts who can help with fixes & advice.
You can get outsourced IT support services delivered on a turn-key basis or covering only the areas you need and fitting into your existing process. As an IT support provider, we treat every user as a single baby making sure every ticket is processed fast and to a good quality.
The team pays much attention to process & workflow optimization, knowledge base creation and management, as well as advanced training of our L1 and L2 engineers.
Apart from providing IT support-managed services, we also help our customers extend their existing teams with IT support engineers either on a long-term basis or as peak resources. Our experts easily merge into customers’ organizations and are actively involved in incident solving, troubleshooting, extended analytics and reporting, workflow and processes development.
Maximize your IT systems efficiency along with minimizing costs and potential issues with efficient support. Sigma Software 3rd line engineers and maintenance experts help customers reduce software systems’ TCO and ensure minimal downtime, excellent performance, and availability.
We deliver adaptive, corrective, perfective, and preventive maintenance as well as systems upgrades, migration, enhancement, re-engineering, etc. to optimize your software systems landscape and make sure your IT ecosystem runs smoothly, reliably, and in a cost-efficient way.
Safeguard your applications’ availability, security, and smooth operations with our transperant turn-key services including application monitoring, performance management & enhancement, release management, incident and patch management, and many more.
Sigma Software team can help you define & optimize IT support processes, create IT Support knowledge base (incl. FAQ, check-lists, etc.), choose the best-fit support systems combination and tailor it to your needs.
Moreover, our experts can automate your support processes through chatbots and add AI-enabled algorithms for smart tickets allocation.
Support team can create the workflow from scratch or perform workflow optimization for existing systems to reduce costs and increase work efficiency.
One of the vital moments in any cooperation is to know point of contacts, critical paths of problem-solving process. Driven by ITIL framework standards, we create a complete service chain considering your project’s specifics.
Incident management process aims to restore a normal service operation rapidly enough to minimize the impact on business operations. Our system support engineers at all lines are focused on ensuring that we maintain the highest level of service quality and availability.
System Health Monitoring helps safeguard system uptime & identify potential issues before they become a threat to your business. It helps take the guesswork out of troubleshooting & diagnosing potential issues and lessens the burden on the IT staff. Our 3rd line support engineers can help you choose, set up, and continuously operate system health monitoring systems and tools.
We believe that there is room for improvement in every project and strive to maximize the value you get with our services. Continuous improvement we bring into each assignment includes processes & workflows optimization, routine tasks automation, and IT systems landscape fine-tuning and modernization.
Minimal downtime, 24/7 availability, competitive edge, and high performance of IT systems are essential for businesses to thrive in the modern world. Our software maintenance services are designed to take the maintenance headaches off your IT department and make your IT ecosystem scalable, cost-efficient, and up-to-date.
Sigma Software, Uzhhorod Office
Bohomol'tsya Street, 21, Uzhhorod, Zakarpattia Oblast, Ukraine
Sigma Software, Ternopil Office
Tantsorova Street, 14, Ternopil, Ternopil Oblast, Ukraine
Sigma Software, Lisbon Office
office 1.23, Estr. Malveira da Serra 920, 2750-834 Cascais, Portugal
SIgma Software, Chernivtsi Office
Geroyiv Maydanu St, 53, Chernivtsi, Chernivtsi Oblast, Ukraine
Avenida del Libertador 1000, Vicente López, Buenos Aires Province, Argentina
+541152175806 hanna.hamid@sigma.softwareAv. Paseo de la Reforma 296, Juárez, 06600 Ciudad de México, Mexico City, Mexico
+525547707387 hanna.hamid@sigma.softwareBusiness District Golden Mile, Calle 4 Sur, Medellin, Antioquia, Colombia
+576042044137 hanna.hamid@sigma.softwareSigma Software, Dubai Office
Bay Square Buildings, Unit 121, Level P, Building 7
Bay Square, Business Bay, Dubai, UAE, PO Box- 238605
Sigma Software, Montréal office
2500-1100 boul. René-Lévesque O, Montréal (Québec) H3B5C9 Canada
Sigma Software, Australia Office
Level 1, 3 Wellington Street, St Kilda, Victoria 3182, Australia
Sigma Consulting Solutions Ltd.
The Ropewalks, Newton Street, Macclesfield, Cheshire SK11 6QJ, UK
Sigma Sweden Software AB
Lindholmspiren 9, Gothenburg 5 417 56, Sweden
Sigma Software Inc.
10400 NE 4th St., Suite 500, Bellevue, WA 98004, USA
Sigma Software Inc.
1484 Saratoga Ave, Saratoga, San Jose, CA 95070-3612, USA
Sigma Software, Poland Office
Chmielna Str., 134, room 301, Warsaw 00-805, Poland
Sigma Software, Dnipro Office
53 Sicheslavska Naberezhna Street, Dnipro 49000, Ukraine
Sigma Software, Sumy Office - Temporally relocated
13a Voskresenska Str., Sumy 40000, Ukraine
Mahistratska Street, 12, Vinnytsia, Vinnytsia Oblast, Ukraine, 21000
+380-73-811-02-77 info@sigma.softwareSigma Software, South Office
7 Lekha Kachynskoho Str., BC Hitech Park Odessa 3rd floor, Odesa 65026, Ukraine
Sigma Software, Lviv Office
7d Naukova Str., BC Optima Plaza 4th floor, Lviv, 79060, Ukraine
Sigma Software, Kyiv Office
58 Yaroslavska Str., BC Astarta, 7th floor, Kyiv, Ukraine
Sigma Software, Corporate Headquarters - Temporally relocated
Akademika Proskury St, 1, Kharkiv, Kharkivs'ka oblast, Ukraine, 61000
