Our team always offers a tailored solution for each customer. We analyze working time zones of your service users, required service availability level, possible number of incoming requests, desired speed of their processing, and mean time for solving a standard request. Based on the analysis, we adjust our proposal to your needs and provide only the services required to your business.
Support we provide:
- Phone support
- ‘8-12’/5 or 24/7 support for L1/2/3
- Full-cycle incidents management
- Bug fix and change management
Due to the carefully selected support model and a long history of heavy load system support, Sigma Software ensures permanent operability of your software system. Initial analysis of the system reliability allows us to discover and eliminate critical issues present in the system before they start causing errors.
- Resolution problems
- Change management
- Upgrades and updates
- Vulnerability eliminating
- Knowledgebase keeping
Our consultants constantly reveal and implement opportunities to improve system stability and remove bottlenecks. As the system stability and fault tolerance increases, your expenses for support and maintenance drop. As a result, your returns from software and hardware investment are constantly growing.
By performing continuous effort to improve working process, response time and by managing knowledge inside the support team Sigma Software reduces incident cost for the business.