Support & Maintenance

Software systems and products require support and maintenance throughout their lifecycle to ensure their availability and performance. Sigma Software provides 2nd and 3rd line support and maintenance for the in-house developed and third party solutions.

 

Get Your Level of Support

Every product is unique in the required level of support and reasonable reaction time. Sigma Software analysts perform system analysis to offer a cost-efficient support solution adjusted to your needs and tailored to your business operations.
  • Bug fix and change management
  • 8/5 or 24/7 support
  • On call or fixed wait time

Guarantee Permanent Operability

Due to the carefully selected support model and long history of heavy load system support, Sigma Software ensures permanent operability of your software system. Initial analysis of the system reliability allows us to discover and eliminate critical issues present in the system before they start causing errors.
  • Resolution problems
  • Change management
  • Upgrades and updates
  • Vulnerability eliminating
  • Knowledgebase keeping

Improve Stability and Reduce Costs

Sigma IT engineers constantly reveal and implement opportunities to improve system stability and remove bottlenecks. As the system stability and fault tolerance increases, your expenses for support and maintenance drop. As a result, your returns from software and hardware investment are constantly growing.

 

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