Managed IT Support Services

MANAGED 1&2ND LINE SUPPORT

You can get outsourced IT support services delivered on a turn-key basis or covering only the areas you need and fitting into your existing process. As an IT support provider, we treat every user as a single baby making sure every ticket is processed fast and to a good quality.

The team pays much attention to process & workflow optimization, knowledge base creation and management, as well as advanced training of our L1 and L2 engineers.

PEAK RESOURCES & SUPPORT TEAM EXTENSION

Apart from providing IT support-managed services, we also help our customers extend their existing teams with IT support engineers either on a long-term basis or as peak resources. Our experts easily merge into customers’ organizations and are actively involved in incident solving, troubleshooting, extended analytics and reporting, workflow and processes development.

3RD LINE SUPPORT & MAINTENANCE

Maximize your IT systems efficiency along with minimizing costs and potential issues with efficient support. Sigma Software 3rd line engineers and maintenance experts help customers reduce software systems’ TCO and ensure minimal downtime, excellent performance, and availability.

We deliver adaptive, corrective, perfective, and preventive maintenance as well as systems upgrades, migration, enhancement, re-engineering, etc. to optimize your software systems landscape and make sure your IT ecosystem runs smoothly, reliably, and in a cost-efficient way.

APPLICATION MANAGEMENT SERVICES

Safeguard your applications’ availability, security, and smooth operations with our transperant turn-key services including application monitoring, performance management & enhancement, release management, incident and patch management, and many more.

IT SUPPORT SYSTEMS & PROCESSES SETUP

Sigma Software team can help you define & optimize IT support processes, create IT Support knowledge base (incl. FAQ, check-lists, etc.), choose the best-fit support systems combination and tailor it to your needs.

Moreover, our experts can automate your support processes through chatbots and add AI-enabled algorithms for smart tickets allocation.

WORKFLOW CREATION & OPTIMIZATION

Support team can create the workflow from scratch or perform workflow optimization for existing systems to reduce costs and increase work efficiency.

One of the vital moments in any cooperation is to know point of contacts, critical paths of problem-solving process. Driven by ITIL framework standards, we create a complete service chain considering your project’s specifics.